Linux Solutions Engineer

Key Roles and Responsibilities:

• Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational
• Perform necessary checks, apply monitoring tools and respond to alerts
• Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
• Assist in analyzing, assigning, and escalating support calls
• Investigate third line support calls assigned and identify the root cause of incidents and problems
• Report and escalate issues to 3rd party vendors if necessary
• Provide onsite technical support to clients and provide field engineering services to clients
• Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality
• Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
• Proactively identify opportunities for work optimization including opportunities for automation of work

Knowledge, Skills, and Attributes:

• Ability to communicate and work across different cultures and social groups
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
• Ability to maintain a positive outlook at work
• Ability to work well in a pressurized environment
• Ability to work hard and put in longer hours when it is necessary
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
• Ability to adapt to changing circumstances
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey

Key Responsibilities

• Daily management tasks such as client requests, maintenance Issues and platform updates
• Technical support in resolving incidents
• Ensure that the production infrastructure environment and core technologies are operating
• optimally at all times and are properly monitored
• Participate in project work, deployments and mi
• grations, collaborating with the Project Manager and
• other involved teams.
• Lead small projects from the technical perspective

Technical Skills:

• Expert in Linux distributions, including Red Hat / Centos, Debian / Ubuntu.
• Expert in management, setup and deployment in some of the following technologies and products (the merrier): webservers (Apache, Nginx), application Servers (Tomcat, Jboss, PHP), databases (Mysql, Postgress Oracle), mailservers (Postfix, Zimbra), clusters (Red Hat Cluster Suite).
• Experience in management, setup and deployment in some of the following infrastructure technologies (the more the merrier): virtualization (Vmware, Xen), storage (NAS, SAN), server hardware, datacenter.
• General knowledge in networking, servers,
• Internet protocols (HTTP, SMTP, DNS…)
• Scripting skills (Bash, Perl or Python)
• Cloud-related certification a plus (AWS, Azure, Google)

Previous Work Experience

• Five or more years of industry experience with Linux and Open Source products and dealing with customers in a DevOps or Systems Operations environment.

Language skills

• Written and spoken English (fluent / native

Academic Qualifications

• Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)