IT Systems Engineer

IT Helpdesk Engineer 

Responsibilities:

• Diagnosing and troubleshooting firewall, router, switch and access point problems at local and remote offices.
• Install, maintain and upgrade equipment and its associated infrastructure.
• Provides network and host based security, incident response, firewall and VPN management and administration
• Provide existing support for laptops (Mac and Windows) and applications
• Manage projects and maintenance tasks working ticketing system
• Monitors Network for usage anticipate and identify problems suggest solutions
• Implement the necessary controls and procedures to protect information systems
• Work with 3rd party vendors and providers with support
• Ensure that system is resilient and can recover from outage
• Provide end user desktop support for Mac and Windows laptops
• Perform other tasks as requested by manager
• Ability to work in 24/7 shifts

Required Skills:

• Knowledge in MDM administration
• Knowledge in Identity Provider administration and management such as Okta, OneLogin, Active Directory
• Knowledgeable in application transport and network infrastructure protocols (SSL/TLS, DNS, DHCP, WINS, NTP, HTTP, SMTP, CIFS, LDAP, and MS AD) and possess an understanding of how to support these applications /protocols when access through VPN and Firewall appliances
• Hands on experience working with VPN technologies
• Identifies, researches, and resolves technical problems.
• Documents, tracks and monitors the problem to ensure a timely resolution.
• Expert-level skills with Windows and Mac OS
• Experience or knowledge of Cloud technologies (AWS, Azure, etc)
• Ability to learn quickly new or unfamiliar technologies and products, independently using documentation and online resources

Other Essential Skills:

• Interpersonal and communication skills to both technical and non-technical audiences located in different geographical regions (USA and India)
• Ability to visualize, articulate, conceptualize or solve both complex and uncomplicated problems by making decisions that are sensible given the available information
• Enjoys helping people
• Shows initiative and is motivated to undertake projects, research, and development opportunities on their own

Experience

• (3-7 Yrs) years of Helpdesk Support or IT related experience