IBM Maximo Asset Management Interview Questions and Answers

The various modules of Maximo are as follows:

• Application Designer.
• Database Configuration
• Integration Module
• Security
• Workflow Administration
• Change Request
• Workflow Designer
• Escalations
• Cron Task
• System Properties

Start Center is nothing but a view of maximo when your login to it. Start centre can be configured by the system admin according to the business needs. There can various tabs on start center. Maximo admin can include day to day task on it, or any message or any news in bulletin board. Your various tickets IN/SR can be shown on them. Short cuts to various applications required by the end user can also be provided on your start centre. Start centre can also be configured according to the security groups, i.e. different views for different person or according to the need and requirement of Business

Inbound Email Integration – TSRM can process inbound emails and automatically create or update tickets with the details. In the Bharti environment, a notes application has been provided to end users to enable them to create, update and query tickets with ease. This application generates an XML and sends it via email to TSRM. Based on the OLM id of the user, the mail is sent to one of 3 email ids, or. TSRM polls the mail boxes of these 3 ids periodically and processes the mails to create or query tickets.

I have to create a Result set graph in Maximo Start Center that shows sum of actual labor hours instead of showing count (*) on Y axis. for example, if siteid ‘ABC’ has three work orders ‘1001’,’1002′ and ‘1003’ in workorder table with 3,2 and 4 actual labor hours respectively then I have to create a resultset(or resultset graph) that show this site ‘ABC’ and its labor hours sum 3+2+4=9, instead of showing count 3 on Y axis. Please help me to resolve this issue…thanks in advance.

This section provides and overview of Email integration with TSRM Two types of integration have been configured:

Outbound email: This allows TSRM to send various notifications via email

Inbound email: This allows TSRM to automatically process inbound email to generate or query tickets for the reported problems

This section details the two types of email integration that have been configured for TSRM Outbound email integration- TSRM uses SMTP for sending out emails.

The configuration element for this is mentioned below:

• The System Property mail.smtp.host controls which smtp server TSRM uses for sending out mail. This is currently set to (IP) which is a Domino server running SMTP service
• Troubleshooting tips- Points to check for troubleshooting email delivery
• Check that the firewall ports are opened between TSRM and the SMTP server. The port used by SMTP is 25. This check can be performed by trying to telent to the smtp server on port 25 from both the WAS servers (IP)
• Check the communication logs for the record in question to ensure that a mail was actually sent from TSRM.
• Check for mail routing issues with the Notes team

The various controls for Application Designer Tool are as follows:

Maximo uses “controls,” numerous pre-fabricated elements like tables and textboxes, to build the user interface for its applications. The individual controls are part of Maximo’s code and cannot be modified.

Control Name and Description

• Tabgroup – A container for adding tabs.
• Tab – An individual tab in a tab group.
• Section – A container for adding controls such as section columns, section rows, fields, buttons, combo boxes, and checkboxes.
• Section Column – A column in a section.
• Section Row – A row in a section.
• Section Header – A container to label a section or a table window, with the capability to display dynamic values in its label. This control contains the parameter values control which is a container for the parameter value control.
• Parameter Values – A container for the parameter value control to be used in sections and table windows.
• Parameter Value – Dynamic values that reside within a section header.
• Combobox – A combobox with dropdown functionality.
• Checkbox – An HTML checkbox.
• Blank Line – Inserts whitespace in a section.
• Help Grid – Help text displayed in dialog boxes.
• Image – Allows you to insert an image.
• Listbox – An open, drop-down menu which displays dynamic content.
• Multiline Textbox – A text input box with multiple lines.
• Multipart Textbox – Two text boxes next to each other; one for displaying text and the other a description.
• Static Text – Informational text displayed in an application.
• Textbox – A text input box with a single line.
• Table – A container for a table window.
• Table Column – A container for a column in a table window.
• Tree – A container for a hierarchical structure.
• Tree Attribute – A value to describe the tree node control within the tree control.
• Tree Node – A container for defining the child elements within the tree control.
• Appbar – A container that displays all the applications, belonging to the current module, except for the currently displayed application.
• Menu Bar – A menu bar that contains signature options for the Search, Query, and Bookmark menus.
• Hyperlink – A hyperlink that supports both text and graphics.

• To create the thousands of classifications in maximo in one time only.
• To upload IN and SR in tool in just one click.
• To create multiple user ids in Maximo.
• To create the automatic tickets in maximo on receiving the alerts or any message, for which we integrated maximo with Netcool.
• We can integrate maximo with Tivoli Directory Server by using Tivoli Directory Integrator, by creating assembly line in TDI.

Various Integration framework components are as follows:

• Object structures
• Services
• Channels
• External systems
• Endpoint
• Events
• Web services
• Content

IBM Maximo Asset Management is an enterprise asset management (EAM) software solution product produced by IBM. It is a solution which is used to operate, maintain and dispose of enterprise assets.

Plant and production (for example oil, gas, chemicals, mining, manufacturing, pharmaceuticals, food, electronics and power generation)

Infrastructure (including railways, highways, telecommunications, water and wastewater, and electric and gas distribution networks)

Transportation (for military, airlines, trucking, shipping, rail and other use)

Real estate and facilities (for example, in offices, schools and hospitals)

MBO represents record in the table where as MBO Set represents a table in the data base. These MBO’s carries the data.

Scalable. No matter what size you are now, it can handle future expansion.

Table Domains: This domain produces a dynamic set of values. These values are derived by specifying attributes of an object in the database.

Cross over Domains: Crossover domain does not produce a list but retrieves a value from another Record. You program Maximo to bring it from one field to another, typically from one application to another

There are total 6 Domains

• Alphanumeric Domains
• Numeric Domains
• Numeric Range Domains
• Table Domains
• Crossover Domains
• Synonym Domains

To create and manage generic communication templates that Maximo Users can leverage to standardize frequently used e-mail communications (Notifications)

NEW: The initial status of a ticket after you creates it or inserts it. You cannot revert to this status after you change it.

QUEUED: Ticket ownership has been assigned to a person or a group. Ownership assignment can be made manually or might be made automatically using workflow, a service level agreement, or other escalation process. For more information, see the Workflow help, or the Service Level Agreements help.

INPROG: In progress. Someone is working on this ticket. The first time a ticket reaches this status, the system populates the Actual Start field if it is empty.

PENDING: An action on this ticket is pending (for example, vendor or user call-back, or waiting for parts).

RESOLVED: Information has been gathered and routed, service has been restored or a solution has been provided. The first time a ticket reaches this status, the system populates the Actual Finish field if it is empty. If needed, you can reopen a ticket and change the status from RESOLVED to INPROG (in progress).

Using an MBO Validate class you can validate a text field. In the Database configuration in the attributes tab you can specify a validate class name.

We will use System Properties application to manage system properties and the values of the system properties that various components use.

Integer, Yes or No, ALN

Part of a communication template, escalation, service level agreement, or Workflow.

Security level determines whether a property can be retrieved an authenticated Connection to the system is established. There are three levels of security:

PUBLIC: The property and its value can be accessed through unauthenticated client sessions.

SECURE: The property and its value can be accessed through authenticated Client sessions.

PRIVATE: The property and its value can be accessed only within the Business object framework of the system.