Business Analyst

Responsibilities

• Perform routine data mining of GCO data to identify trends and patterns.
• Provide insights to key stakeholders within Autodesk on what is driving customer effort and contact volume
• Collaborate with cross-functional teams to introduce enhancements or capability to eliminate the need to require help either through self-service or human help
• Identify gaps, inefficiencies, and potential risks in current processes and propose solutions
• Perform data analysis and interpretation to support decision-making processes
• Develop and maintain detailed documentation, including process flows, use cases, and user stories
• Conduct user acceptance testing when required
• Monitor and evaluate implemented changes to measure their effectiveness and identify areas for further improvement
• Prepare data visually for presentation purposes
• Proven efforts to achieve Self-help goal on reducing contacts per 1K Subscribers
• Provides valuable insights through data mining to assist in making informed decisions
• Proactively makes recommendations for operational or process improvements
• Ability to deliver impromptu data analysis requests while prioritizing routine deliverables

Minimum Qualifications 

• Proven experience as a Business Analyst or similar role
• Strong analytical and problem-solving skills with a keen attention to detail
• Proficiency in data analysis and interpretation using tools such as Excel, SQL, Power BI, SFDC
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels
• Solid understanding of business processes and Autodesk systems
• Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines

The Ideal Candidate 

• You are a motivated and results-driven individual with a passion for business analysis
• You are inquisitive and determined to understand the root causes of what data is telling us
• You are comfortable working autonomously, and you can be flexible working in a global environment which may require meetings to accommodate alternative time zones