Genpact
Genpact Mega Walk-In Drive
- Role: Voice (English + Hindi)
- Experience: 00-02+Years
- Qualification: Any Graduate
- Work Location: Hyderabad/ Secunderabad, Telangana
Job Description:
In this role, you will be responsible for demonstrating innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of the Internet and online applications.
Responsibilities
- Respond to customer queries and customer’s concern
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies
- Reproduce customer issues and advance product bugs
- Provide excellent customer service to our customers
- You should be responsible to exhibit capacity for critical thinking and analysis.
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
- Qualifications we seek in you
Minimum qualifications
- Any Graduate except law (Only freshers are eligible)
- Fluent in Hindi and English (Hindi is mandatory)
Preferred qualifications
- Previous experience in a customer service role chat/email/voice
- Effective probing skills and analyzing / understanding skills
- Analytical skills with customer centric approach
- You should be able to work on a flexible schedule (including weekend shift)
Walk-in interview Details
Date & Time: 20th September, 4.00 PM – 6.00 PM
Venue: Genpact, F9P5+3FV, Hafeezpet Rd, Vinayaka Nagar, Hafeezpet, Hyderabad, Telangana 500049
To apply for this job please visit www.genpact.com.