Intern / Apprentice

Key roles and responsibilities:

• Gain knowledge and experience in area of specialisation or function
• Acquire the relevant practical experience and knowledge of the service or solution offered by the specific area or function
• Remain current with the industry developments related to the relevant specific area or function
• Provide general administrative to the specific area or function
• Coordinate meetings, minute taking, logistics, filing and record keeping
• Assist with the preparation and distribution of reports and review system data for accuracy
• Identify errors or discrepancies they will investigate and correct or escalate them for resolution
• Provide support to clients in low complexity matters and maintain a log and/or list of all the queries
• Contribute to client engagement and the success of the team
• Accepts designated, business-focus projects to research, propose ideas and solutions
• Assist in preparing information and research materials
• create and maintain PowerPoint presentations

Knowledge, skills and attributes

• Attention to detail
• Good verbal and written communication skills
• Professional attitude and appearance
• Ability to prioritise tasks and multitask
• Ability to professionally handle complaints, problems and issues, escalate resolutions and corrective actions
• Ability to deliver a quality service through their support offering
• Passion for continuous improvement
• Self-motivated and a passion to learn
• Ability to work in a team-orientated, collaborative environment
• Good planning, organizing and time management skills
• Analytical mind with an inclination for identifying issues and/or defects
• Knowledge and interest in the specific area or function
• Knowledge of tools and methodologies associated with the specific area or function
• Ability to apply theoretical knowledge in a practical manner

Academic qualifications and certifications:

• Secondary school qualification or equivalent

Experience required:

• Relevant working experience is desirable but not essential
• Some experience dealing with internal and external stakeholders