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Razorpay
The Role:Â
The Salesforce Administrator will be responsible for supporting tactical day to day administration and operation of Salesforce related processes, user management and workflows.
Role and Responsibilities:Â
- The CRM Administrator will be responsible for supporting tactical day to day administration and operation of Salesforce related processes and workflows.
- 2+ years’ experience supporting Salesforce Sales Cloud or Service Cloud in a Lightning enabled environment (or a combination of both)
- Customisation of User Roles and Profiles to create Org Hierarchy chart within the Cloud system for ease of Performance management
- Salesforce Development experience having worked on Configuration of Process Workflows and LWC components.
- Experience in participating in release management processes using either traditional change sets or 3rd applications (Copado, Autorabit, Gearset, Blue Canvas, etc).
- Strong analytical, troubleshooting and problem solving skills.
- Excellent oral and written communication skills.
- Understanding of Agile, SCRUM methodology. Experience with Jira and Confluence is preferred.
- Ability to manage and prioritize workload to meet deadlines.
- Highly motivated with a strong desire to succeed and achieve goals, as well as the willingness and ability to continuously learn new skills and take on added responsibilities.
- Develop, implement, and maintain Salesforce customization, applications, extensions, and integrations to meet the day-to-day needs of the business.
- Good knowledge of Salesforce administrative task, mass updates, process flows, reporting, User management, role management, release updates, lightening flows etc.
- Experience with Web API development and plugins.
- Participate in storyboard and solution design sessions – recommend alternative approaches and best practices, define technical impact, and provide sizing estimates.
Mandatory Qualifications:Â
- Certified Salesforce Administrator with 1-4+ years experience with a stable position for more than 1.5 years.
- Minimum 2 year experience with Salesforce Field Service including creating customizations, dashboards, adding 3rd party applications, and reporting.
- Demonstrated ability to lead a cross-functional project. Salesforce implementation project lead experience desirable.
- Demonstrated ability to capture business requirements and translate those requirements to technical/business solutions.
- Able to collaborate, influence, and build consensus.
- Knowledge of Web Services and REST API.
- Experience with VS Code. Apex, Aura/ Lightning Web Components, Process Builder and VF flow.
- Experience with Apex classes/triggers,Page layout by applying CS, Visual Force pages/components/emails, Lead capture forms, Third-party integrations, Lightning components, Secure partner portals (hands-on experience is critical)
To apply for this job please visit boards.greenhouse.io.