• Demonstrable experience as a Business Analyst gained within a technology services environment
• Experience as a system administrator or developer would be advantageous
• Demonstrable experience in and with all operational aspects of a Services business, preferably with a Systems Integrator
• Demonstrable experience in the process of developing and implementing new services and systems
• Understanding of and experience with ITIL (IT Infrastructure Library)
• Demonstrable experience in coordinating and managing tasks, and small projectsAct as a bridge between the business problems and the technology solutions.
• Analyse, transform and ultimately resolve the business problems with the help of technology.
• Work with internal clients and apply best practice methodologies to determine business requirements and to define solutions to address business, process, information and system problems, improvements or change.
• Deliver business projects in line with sponsor requirements and enterprise architecture.
• Proactive development and deployment of enhanced services and platforms, covering all the functional aspects from service/product definition through to build and deployment.
• Ensure the identification and documentation of operational gaps including user guides, templates, test cases and related user training.
• Assist with the resolution of issues pertaining to the service.
• Adhere to and follow the relevant development and support processes.
• Communicate and escalate if any issues arise or deliverables cannot be met and request assistance to ensure closure of issues.
• Take responsibility for delivery of project elements with minimal supervision

What will make you a good fit for the role?

• Broad understanding of business practices and processes
• Excellent team player who displays good client service orientation with well-developed administrative and organisation skills
• Deep expertise in specific systems, processes and technologies that they will be required to analyse
• Meticulous attention to detail whilst working under pressure
• Excellent verbal and written communication skills
• Ability to listen empathetically
• Ability to build rapport and engage effectively with a variety of stakeholders
• Knowledge of project management methodology
• Excellent analytical skills with the ability to convert business requirements into operational deliverables (functional requirements) to meet business objectives
• Excellent documentation skills, in particular, functional requirements, test cases, system user documentation, processes and procedures and presentations
• Very good working knowledge of Microsoft Exchange, Word, Excel Project, PowerPoint and Visio
• Understanding of systems generally used in a services organisation e.g. ServiceNow, Siebel, Remedy, SAP, EMS would be advantageous

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

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