Senior UX Designer

Role Description

As a Senior User Experience (UX) Designer for Salesforce Products, you will play a crucial role in creating intuitive and delightful user experiences for our suite of products. You will collaborate with cross-functional teams, including product managers, engineers, and fellow designers, to shape the user interface and overall user experience. Your primary responsibility will be to understand user needs, conduct user research, and translate insights into innovative design solutions that align with Salesforce’s design principles and business objectives. Through your expertise in UX design, you will drive the development of user-centred designs that improve customer satisfaction and increase product adoption.

Your Impact

• Using documentation, reviews, and presentations, communicate clear and compelling ideas to a wide range of key stakeholders
• Serve as a bridge connecting design, product, engineering, and marketing teams
• Work closely with product owners, engineers, and user research to create a vision for the product area
• Oversee multiple web and mobile application features, interfaces, and experiences
• Generate detailed final design specs that inspire accurate developer builds
• Work with developers and quality experts to deliver a polished final product
• Promote and educate others on new interface guidelines and design patterns
• Mentor new design staff
• Set the vision for a product’s creative identity, articulate it clearly and convincingly, and guide the team through its implementation
• Creates ethical and inclusive designs for all users. Advocates for ethical & humane use of AI technologies, encouraging product and engineering management to prioritize inclusive features and bug fixes

Minimum Requirements

• Bachelor’s or Master’s degree in Human-Computer Interaction (HCI), Interaction Design, User Experience Design, or a related field
• Proven experience (typically 5+ years) as a UX designer, with a strong portfolio showcasing your design work for web and/or mobile applications, ideally within enterprise software or SaaS products
• Expertise in user-centred design principles, usability, and user research methodologies. Demonstrated experience in conducting user interviews, usability testing, and data analysis to inform design decisions
• Proficiency with industry-standard design tools such as Sketch, Adobe Creative Suite, InVision, or Figma
• Deep understanding of design systems, information architecture, and interaction design. Familiarity with responsive design principles and accessibility standards (WCAG)
• Strong communication and presentation skills. Ability to articulate design concepts and rationale to stakeholders and team members effectively
• Experience working in an Agile development environment and collaborating with cross-functional teams
• A passion for design and a relentless drive for crafting exceptional user experiences that align with business goals and customer needs